Refund & Cancellation Policy

Last updated October 27, 2026

Reservation deposits

Fully refunded if the facility cannot hold the unit, or if you cancel before your scheduled move-in date. Contact Support to cancel.

Cancel any time. Payments are non-refundable once a billing period starts, except where the law requires otherwise.

Cancel any time. If we cannot verify or activate your listing, you get a full refund.

Billing errors and duplicate charges are always refunded.